Replacing your roof is a major investment in your home’s longevity, safety, and value. Whether you’re dealing with storm damage, old age, or a desire for better energy efficiency, selecting the right contractor is critical to a successful outcome. With so many companies offering roofing services, it can be difficult to know whom to trust. Fortunately, a careful selection process can help you avoid costly mistakes and ensure a smooth experience from start to finish.
1. Start with Local Referrals
Word of mouth is one of the most reliable ways to find a trustworthy contractor. Ask friends, neighbors, or coworkers who have recently had roof work done. Local companies are also more familiar with regional building codes, weather conditions, and the permitting process.
Choosing a contractor with a physical office near your home also makes follow-up service or warranty work easier in the future.
2. Verify Licenses and Insurance
Before allowing anyone on your roof, make sure they are fully licensed and insured:
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Licensing proves that the contractor has met state or municipal requirements and is allowed to work legally.
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General liability insurance protects your home in case of damage.
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Workers’ compensation insurance covers any injuries that may occur on your property.
Ask for proof of both and verify that the documents are current. Any reputable contractor will be happy to provide them.
3. Check Reviews and Ratings
Online reviews can give you a sense of a contractor’s professionalism and the quality of their work. Check trusted review platforms such as:
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Google Reviews
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Better Business Bureau (BBB)
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Yelp
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Angi (formerly Angie’s List)
Look for consistent patterns in customer feedback and see how the company responds to negative reviews. A pattern of poor communication or incomplete work is a clear red flag.
4. Get Multiple Estimates
It’s wise to get at least three detailed estimates before choosing a roofing contractor. Each quote should include:
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The scope of work
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Material costs and types
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Labor and equipment charges
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Timeline for completion
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Cleanup and disposal
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Warranty terms
Avoid going with the cheapest bid automatically—extremely low prices may indicate poor materials or rushed labor. Choose the estimate that offers the best balance of value, professionalism, and detail.
5. Ask About Warranties
A strong warranty is a sign that the contractor stands behind their work. Ask about:
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Manufacturer’s warranty on the roofing materials
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Workmanship warranty from the contractor
Get all warranties in writing, and be sure you understand what is covered, how long coverage lasts, and what could void the warranty.
6. Look for Industry Certifications
Many top manufacturers offer certifications to contractors who meet specific quality standards. For example:
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GAF Master Elite®
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Owens Corning Preferred Contractor
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CertainTeed Select ShingleMaster™
These designations often come with enhanced warranties and signify a contractor’s commitment to quality installation practices.
7. Review the Contract Carefully
Never sign a contract without reviewing it thoroughly. Make sure it includes:
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Detailed scope of work
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Payment schedule
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Start and finish dates
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Procedures for change orders
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Termination clause
A professional contractor will take the time to walk you through the agreement and answer your questions.
8. Assess Communication and Customer Service
From your first phone call or email, observe how the contractor communicates. Do they respond promptly? Are they clear and professional? Good communication is key to a smooth roofing project.
A contractor who is slow to respond during the estimate phase is unlikely to be more responsive once the work begins.
9. Check for Proper Permits
Your contractor should handle all required permits for the job. Performing roof work without a permit could lead to fines or trouble when selling your home. Make sure your contractor is familiar with local building codes and complies fully.
10. Avoid Storm Chasers and High-Pressure Tactics
After major storms, it’s common for out-of-town roofers to canvas neighborhoods offering quick fixes. These “storm chasers” may not be licensed locally, and their work often lacks quality and long-term accountability.
Avoid anyone using high-pressure tactics or demanding large upfront payments. A trustworthy contractor will never rush you into a
Choosing the right contractor for your residential roof replacement is a decision that affects your home for decades. Take your time to research, compare, and ask questions. By following these steps, you’ll find a qualified, dependable roofing professional who delivers excellent results and stands by their work.
A quality roof replacement not only protects your home from the elements but also boosts curb appeal and adds value to your property. With the right contractor, you can enjoy peace of mind knowing your investment is in good hands.